Terms and Conditions

Last updated: 24.01.2026

These Terms & Conditions apply to all purchases and use of the Sereni Mama website and services. By using our website or placing an order, you agree to the terms outlined below.

1. About Us

Sereni Mama is a UK-based brand providing maternal wellness products and educational resources, including physical care boxes, wellness items, digital products, and classes for mothers.

2. Eligibility & Website Use

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree not to misuse the website or engage in unlawful activity.

3. Products & Services

We offer:

  • Physical products (e.g. prenatal/postnatal care boxes, affirmation cards, wellness tools)
  • Digital products (eBooks, planners, downloadable resources)
  • Educational services (classes, workshops, and guides)

Product images are for illustrative purposes. Minor variations in colour, packaging, or presentation may occur.

4. Medical Disclaimer

Sereni Mama products and content are provided for general wellbeing and informational purposes only and do not constitute medical advice. Always consult a qualified healthcare professional regarding pregnancy, postpartum care, or medical concerns.

5. Prices & Payment

  • All prices are listed in GBP (£)
  • Payments must be made in full at checkout
  • We reserve the right to amend prices or correct errors at any time

6. Shipping & Delivery

  • Dispatch times are stated on individual product pages
  • Delivery estimates are not guaranteed
  • We are not responsible for delays caused by postal services, strikes, customs, or circumstances beyond our control

7. Returns & Refunds

Physical Products

  • Items must be unused, unopened, and in original packaging
  • You must notify us within 14 days of delivery if you wish to return an eligible item
  • Return postage costs are the customer’s responsibility unless the item is faulty

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us within 7 days of delivery with photos and order details.

Digital Products

All digital products are non-refundable once downloaded or accessed.

Services & Classes

Refund eligibility will be clearly stated at the point of purchase. Missed sessions or non-attendance do not automatically qualify for a refund.

 To request a return or report an issue, contact: contact@serenimama.com

8. Intellectual Property

All website content, branding, text, designs, and downloadable materials are the intellectual property of Sereni Mama and may not be copied, reproduced, or redistributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by UK law, Sereni Mama shall not be liable for indirect, incidental, or consequential loss arising from the use of our products, services, or website.

10. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy and the UK GDPR. We are committed to protecting your privacy and data rights.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be effective once posted on this page.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
contact@serenimama.com